Can I return items purchased at Frog Prince Boutique?

Some items can be returned for full refund.  Please visit Return Policy for details or speak with management.

Do you buy items?

We do!  We pay 50% of the intended selling price in Store Credit, payable in the form of a Gift Card that can be used toward any in-store purchase.  See Sell To Us for more information.

What is consignment?

Consignment means that you have someone else sell your items for you.  At Frog Prince Boutique, we do all of the pricing, tagging, displaying and selling for you and pay you 40% of the selling price in Cash as soon as anything sells.  See Consign With Us for more information. 

Are appointments required?

If you would like to have your items sorted while you shop we can book an appointment for you.  

Walk-in drop-offs are always welcome.  Items will not be processed while you wait.  Drop-offs may require a few days to be completed.

Are items accepted seasonally or do you accept all items year-round?

Items are consigned seasonally.  Spring/Summer items from January to June and Fall/Winter items from July to December. 

All seasons may be sold to us year-round for Store Credit. 

How do I need to prepare my items for sale?

All items must be clean and in perfect working order.  Clothing should be freshly laundered, ironed if necessary and neatly folded or laid flat with sets together.  Save yourself disappointment by checking for brand, pet hair,stains, holes, wear and defects.  Toys and equipment must have all parts and batteries, if required.  Please bring items to the store in a box, basket or bin no larger than a standard laundry basket.

Who decides the prices?

Pricing, sales and discounts are at the sole discretion of Frog Prince Boutique.  If there is something in particular that you would like to discuss the pricing of, just let us know.

How much does the consignor or seller make?

Consignors receive 40% of the selling price of items.   Payouts can be made by cash as soon as an item sells.  Payouts of $100 or more require 24 hrs notice and may be issued by cheque.

We pay 50% of the intended selling price in Store Credit if you wish to sell to us instead of consigning.

How long is the consignment term at Frog Prince Boutique?

We currently have a 90 day consignment term.  Consignors are given a "term end-date" when their items are processed.

Can items be picked up before the end of the consignment term?

Early retrieval of items is discouraged, but is available.  We incur costs associated with time spent processing, tagging and hanging items, so if a term is ended prematurely, we must pass this cost along to the consignor at a rate of .50 per item.  The consignor is responsible for gathering the early-requested items from the racks themselves.  

Items sold to us for Store Credit cannot be returned.

Are consignors notified when their items sell or when their term ends?

With hundreds of consignors, it is not possible for us to send notification of each sale or term end-date.  It is the consignors' responsibility to request account balances and to keep track of their term end-dates.  Term end-dates are provided via email when items are processed and can be looked up upon request.  Just send us an email or give us a call - We are always happy to hear from you!

What happens to unsold items at the end of the consignment term?

At the end of the consignment term, unsold items are donated to our Charity Account.  However; consignors may request to reconsign or collect their unsold items.  This request must be received within one week after the term end-date.  There is no cost to pick up unsold items at the end of the consignment term.  Staff gather unsold items for collection, email consignors when the items are ready and consignors have one week to pick up.  

My consignment term has ended and I want my items reconsigned and/or returned to me - What do I do?

If you would like your unsold items reconsigned or returned to you, simply contact us at 705-252-8355 or and let us know within one week after the term ends.  We will reconsign your items (if possible) and send a follow-up email with the new term end-date and/or gather your unsold items for you and send a follow-up email when they are ready for pick up.  Please give us at least 72hrs notice if you would like your items picked up on a certain date.  If we do not hear from you, the unsold items will be donated to our Charity Account and cannot be retrieved.

Where are unsold items donated to?

Unsold items are transferred to our Charity Account, where they are either sold with proceeds to different charities or they become part of our Bag Sales, also with proceeds to charities such as Foodbanks, Shelters, Hospitals and more.

Unsold items that still do not sell in the above mentioned manners are then donated to different places:

*Infant sleepers are donated to the Pediatric department at RVH

*Clothing is donated to Barrie Community Give & Get

*Books are donated to schools, daycares, libraries and children's services

*Toys are donated to schools, daycares, libraries and children's services

*Unopened/New toys are donated to Christmas Cheer

Your donations make a huge difference!

Frog Prince Boutique    610 Huronia Rd Unit 10 Barrie Ontario L4N0W5    705-252-8355